When will fully grown men learn that throwing temper tantrums is not how you get things?
This difficult guest falsely assumed that someone who was standing in the hotel lobby actually worked there. Not only was he woefully mistaken, but he was also out of line, even if this person were an employee. The guest walked straight up to this guy and demanded extra towels in room 402 by yelling at the top of his lungs like a prepubescent child. Eventually, the real front desk agent appeared and clarified that the guest was directing his anger at a total stranger.
Let this story serve as yet another unfortunate reminder that there are far too many customers out there who feel entitled to special treatment the minute they walk into a room. Just because you paid for a hotel room does not mean you deserve extra materials, but if you want those superfluous perks, you’re not going to get them by kicking and screaming like a baby. In fact, this behavior should immediately disqualify someone from quality customer service.
If only there were a device that could measure the unnecessary behavior these difficult customers exhibit so as to demonstrate to them just how out of line they are acting from a numerical standpoint. Maybe that could be a way to convince these types of individuals to calm down, breathe in and out, and politely ask for what they want. Only then should their wishes be granted. Otherwise, they should spend the rest of the evening complaining about not having enough towels.
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