Of course, that has never stopped a single entitled customer from insisting that they’re right all the time, not just in their own opinions, as the phrase actually means. Customers want to be coddled by employees. And the more expensive the product is, the more insight the customer will demand.
The whole reason the customer hires a designer in the first place is because the designer hold skills that they don’t. In this worker’s case, they were an independent designer in the 1990s, working with customers to create flyers and brochures. The client would bring them their information or ideas, and this guy would hand-letter it and print it for them. At the time, this was a pricey venture. When the customer is paying for something that’s breaking the bank, they tend to get involved. They want to know where those thousands of dollars are going! But they’re often just inserting themselves into a process that they don’t belong in. You hired this person, just let them work!
These days, a lot of design work is done digitally, but customers still have the same gripes. They want things moved around, they don’t like how this and that is worded, they want to scrap everything and start from the ground up. That’s all a big headache for the workers — who are, again, experts in their field — and employees will do just about anything to get the customer to leave them alone. They’ve designed something perfectly lovely, just leave it be!
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